LineCare Solutions

Customer Care — your partner in production. From spare parts to complete line optimisation.

Our LineCare solutions guarantee excellent support and intelligent service by our dedicated and trained experts. You only need to select the service solution that fits your business.

We will take care of the rest.

LineFact: AI-driven optimisation

24/7 remote support via augmented reality

To ensure maximum equipment efficiency and avoid unnecessary downtime, we are ready to assist you remotely.

Our AR/HoloLens 2 technology provides you quick access to our trained experts with effective troubleshooting in less time. 24 hours a day, 365 days a year.

Swift response time
Constant availability
Expert guidance
Continuous system monitoring

LineCare concept

Produce

Exceptional productivity

Unwavering efficiency

Connect

Instant remote access

Constant availability

Data driven

Optimise

Customer support

Efficiency services

Maintenance services

Training and guidance

Line care

"Let us take responsibility"

Our LineCare philosophy

Based on trust and collaboration.
Reliable. Available. Persistent. Intelligent.

Let the customers do the talking

Line care — the intelligent way

"Jorgensen is setting new standards when it comes to digital customer support. The augmented reality technology is not only useful in the design phase but Jorgensen's online support is also very useful if we have an unplanned stop in the line."

Ruud Jenniskens, Project Leader at Danone

Successful remote FAT

"All of the remote tests conducted by Jorgensen have been a great success! And thumbs up for remote FAT being the next generation of traditional FAT! Despite travel restrictions we can still see and hear our machines over 1000 miles away in real-time.
Normally we send 2-3 people to our supplier to validate the equipment but due to Jorgensen's innovative approach all involved parties including all engineers and machine operators can now participate in the remote test run."

Yosep Naibaho, Automation Manager at Danone

Customer service second to none!

"Customer service second to none! I'm really impressed and very thankful for the prompt response and action. Throughout the years I have repeatedly experienced Jorgensen's excellent support and dedicated staff. And Jorgensen's agile responsiveness once again confirms that we have chosen the right equipment partner."