Customer Care

Your partner in production

Our LineCare solutions cover everything from spare parts to line optimisation. You choose the solution — we take care of the rest.

LineCare

solutions

LineCare solutions

LineSupport
LineMaintenance
LineTraining
LineFact
LineOptimisation
LineReplacements
LineRebuild

Expertise

Access

LineSupport 24/7

Who fixes your line at night?
Remote assistance, ensuring fast support and continuous monitoring.

Competent support

  • Direct access to dedicated engineers
  • Trained by line designer
  • Experienced automation specialists

Continuous reporting

  • Individual case reports
  • Fast, incident follow-up
  • Knowledge sharing

Always up-to-date

  • Proative recommendations
  • Resources — quickly from Jorgensen

Extended

Lifetime

LineMaintenance

Why replace when you can maintain?
Tailored maintenance for all equipment, ensuring optimised efficiency.

Customised maintenance

  • Preventive and corrective care
  • Data-driven analysis
  • Based on production time

Service level agreement

  • Fully customised
  • Ongoing line reviews
  • Detailed service reports

Optimised maintenance

  • Visual inspections
  • Based on years of experience and data

Smart skills

Smooth line

LineTraining

Want to boost skills and results?
Tailored training to ensure your team excels in operation and maintenance.

On-site training

  • Hands-on operation, maintenance, and control
  • Combined classroom and on-site training
  • Practical knowledge sharing

Training courses

  • Mechanical, electrical, and automation
  • Combined workshop and classroom training
  • Led by in-house experts

Project hand-over

  • On-site training included in your project
  • Commissioning support with full training

Data-driven

Decisions

LineFact

Are you data-driven or just guessing?
Live data and video insights to speed troubleshooting.

Data-driven insights

  • Access to live and historical data
  • Digital video-data diagnostics
  • OEE and performance dashboards

Seamless integration

  • Predefined hardware & software package with PLC/robot connected
  • Supports standard interfaces such as OPC UA

Expert support

  • Jorgensen expert on-site for full installation and setup
  • Follow-up with Jorgensen support team

Maximise

Uptime

LineOptimisation

Ready for peak performance?
Adjust equipment, improve system reliability, and increase production efficiency.

Mechanical optimisation

  • Fine-tune and align units and transitions
  • Wear inspection and adjustments
  • Final report with actions

System maintenance

  • Strengthen control reliability
  • Cut risk of failures
  • Reporting system health and improvements

Optimisation visit

  • Live troubleshooting
  • Increase throughput and efficiency

Strong parts

Strong line

LineReplacements

Better safe than sorry?
Original spare parts for all equipment securing uptime, efficiency, and reliable long-term supply.

Our service

  • Global, reliable service
  • Skilled in-house experts
  • 12-months warranty
  • Updated price list annually
  • Customised item no. structure
  • 3D part identification
  • Maintenance planning tool

We guarantee

  • Right parts, right place, right time
  • Reduced total cost of ownership
  • Increased availability
  • Optimised efficiency
  • Trusted long-term support
  • OEM parts guaranteed

Future-proof

Operations

LineRebuild

Why stay outdated?
Mechanical and functional upgrades with redesign and relocation of equipment.

Line transformation

  • Partial or full mechanical and functional rebuilds
  • Upgrade key automation units
  • Extend line lifetime

Conversion & relocation

  • Modify line for new products or speeds
  • Disassemble and relocate sections
  • Reinstall and commission

Certification & support

  • Full re-certification and documentation
  • OEM integration expertise

LineFact: AI-driven optimisation

Our LineCare philosophy

Based on trust and collaboration.
Reliable. Available. Persistent. Intelligent.

Let the customers do the talking

LineCare — the intelligent way

"Jorgensen is setting new standards when it comes to digital customer support. The augmented reality technology is not only useful in the design phase but Jorgensen's online support is also very useful if we have an unplanned stop in the line."
Ruud Jenniskens, Project Leader at Danone

Successful remote FAT

"All of the remote tests conducted by Jorgensen have been a great success! And thumbs up for remote FAT being the next generation of traditional FAT! Despite travel restrictions we can still see and hear our machines over 1000 miles away in real-time.
Normally we send 2-3 people to our supplier to validate the equipment but due to Jorgensen's innovative approach all involved parties including all engineers and machine operators can now participate in the remote test run."

Yosep Naibaho, Automation Manager at Danone

Customer service second to none!

"Customer service second to none! I'm really impressed and very thankful for the prompt response and action. Throughout the years I have repeatedly experienced Jorgensen's excellent support and dedicated staff. And Jorgensen's agile responsiveness once again confirms that we have chosen the right equipment partner."
Bo Boesen, Technical Manager at Cocio (Arla Foods)

LineFact: AI-driven optimisation

"LineFact is straightforward and intuitive to use, and has quickly become a valuable troubleshooting tool on our production line.
Reviewing video recordings makes it easy to pinpoint exactly where errors occur, which has already saved us time and improved daily operations.
The interface is logical and user-friendly, and while only a few key users are currently active, we are already planning to expand the setup with additional cameras and larger screens to fully utilise its potential."

Rhys Pomeroy, Engineer at Dearboy Petcare
LineFact brochure

Solutions

After sales service
  • Spare parts
  • Maintenance
  • Optimisation
  • Training
After sales service
Training services
  • Reduce downtime
  • Increase productivity
  • Safe operation
  • Extend equipment lifetime
Training services

Live support

  • Expertise at hand 24/7
  • Safeguard production consistency
  • Online remote assistance
  • Augmented reality guidance
Live support

Spare parts

  • Maximise uptime
  • One-stop shop
  • Original spare parts
  • Reliable spare part supply
Spare parts solutions

Maintenance

  • Optimise efficiency
  • Avoid unscheduled downtime
  • Extend equipment lifetime
  • Tailormade maintenance
Maintenance

Line optimisation

  • Improved efficiency
  • Increased productivity
  • Constant operation
  • Process know-how
Line optimisation
Part of XANO Group
Stay in touch
Newsletter
Sign up